You may return your new unworn shoes within 60 days from the date received.

Shoes that have been scuffed or worn outside cannot be accepted for return. We will not accept shoes for return that show signs of wear or misuse. Shoes must still have all tags and be in the original packaging. Please retain the packing list for order reference.

  1. Click on the "view shipping status" button in the "Your order has shipped!" email we sent you. Then click the tracking number on the order confirmation page.  From there, click the "return this package" button. Complete the form and print the label directly from the link, or take the code to The UPS store and have the return label printed.  If you are having trouble finding the return link from the tracking number in your email, email us at to request a return label.

  2. A small handling fee of $12.00 per order will be deducted from your refund when return credit is issued.  If the shoes are defective or a shipping error was made by us, the charge will be waived. Shipping charges are not refunded if an order is returned. 

  3. Returns are generally processed within 7-10 business days after receipt to our warehouse.  When your return has been processed and credit issued you will receive an email notification. Your refund will be in the same form as your original payment.

If you believe your shoes have a manufacturing defect, please contact us at

Unless using our prepaid return label, all returns must be sent directly to:

Dingo Est. 1969
89 Old Hwy 70
New Johnsonville, TN 37134

If you need a different size or style you will need to place a new order.

Cancellation Policy

All customers are encouraged to thoroughly review their shipping and billing information prior to checking out as we are not held accountable for inaccurate information and cannot cancel orders after they are placed.

Problems, Questions Or Suggestions?

If you have any questions regarding your order, please e-mail us at 

Our Customer Service Department is open Monday through Friday, from 7:30 am to 4:30 pm CST. 

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